Office Administrator/ Customer Service Job

ABOUT US

Inceptor Kenya: We are an Innovation Centre offering Tech–Solutions & Training in Kenya.

Inceptor helps businesses around the world to build skilled professional team quickly and cost-effectively through management of tech-solutions for companies in need of these talents to fulfil their growth needs.

Our Goal is solving the global tech-talent shortage by identifying the untapped brilliant talents; exposing them to learning opportunities at an elite level and placing them to work with partner companies looking for these talents as part of their team.

What We Do

• Tech Solutions: We offer Tech Services including; Software & Mobile App Development, Cyber security, Graphic Design, Digital Marketing, Payment Integration, Networking, Computer & Mobile Repair Services.
• Training: We offer one on one hands-on skills training in tech courses to equip you with tech skills aiming at building an eclectic community of developers, innovators and digital entrepreneurs.
• Placement: After the training, we place our trainees for incubation and acceleration programs, and recommend them for job/internship placement or guide them to online work.
• Mentorship: We offer free mentorship support for developers, innovators, digital entrepreneurs and freelancing through a network of mentors, investors and business coaches.

JOB RESPONSIBILITIES

Administrative

• Design and implement company policies that promote a healthy work environment
• Monitor and report HR metrics to the Leadership team
• Coordinate our Performance Management process
• Coach and develop management in line with our talent philosophy

IT Support

• Provides IT supports training and orientation for new technology users.
• Walk clients/ staff through solutions to solve problems. Demonstrates great customer service skills, listens carefully, and exercises patience.
• Documents daily tasks. Training, and support sessions to inform the department and organization better regarding IT support needs.
• Maintains records of hardware and software inventory.
• Maintain essential operations including Training and Tech Services
• Enable faster and smarter business operations
• Partner with internal and external partners to communicate project status, activities and achievements.

REQUIRED QUALIFICATION

• Diploma or a degree in Information Technology or  any other Business other related field
• At least Experience of 1 years in the same field preferably in the education sector
• At least 1+ years of Proven work experience as a Administrative Operations
• Aged 25-35 years
• Excellent communication skills
• Demonstrate analytical thinking and quick problem solution skills.
• Experience with Help desk solutions will be an added advantage

HOW TO APPLY?

• You will need to email the following to admin@inceptor.co.ke
  • Your Personal Profile or CV
  • Subject Line: Application “Role name” (Your full name)

We do appreciate the time that you invested in this application. We Value you & Every Application Matters!